2016 Library Assessment Conference

2016 Proceedings

2016 Posters

2016 Awards

We are delighted to welcome more than 600 registrants to the Washington, DC area for the 2016 Library Assessment Conference. As the largest conference of its kind in the world, this meeting with its array of programs has helped build and foster an energetic community that is deeply committed not only to improving our libraries but also to documenting our contributions to individual and institutional success.

This year as we celebrate our 10th anniversary we take great pride in the growth of the conference and of the assessment community over the past ten years. We believe the two are related. Our six conferences will have offered a rich trove of 350 posters, 400 papers and panels, 30 keynote presentations, and 36 workshops that have chronicled the value of library assessment to our institutions and user communities. These programs represent exemplary assessment work that is being done in our libraries and provide information and inspiration to those working to improve effectiveness and decision making, in addition to the formal ample opportunities for participants to learn from one another and share their own stories and successes.

While the Library Assessment Conference serves as a learning, networking and community event, it also has a tradition for being fun. We invite you to enjoy the conference reception on Monday evening, which also happens to be Halloween. So come as you are or in costume. On Tuesday and Wednesday evenings we offer the Leaders and Luminaries events where you will have the opportunity to mingle in an informal setting over drinks or dinner with colleagues and some of our library leaders and assessment stars. Of course, the Washington, DC area has its own set of attractions, especially the week before the election. The conference hotel is located above the Crystal City Metro Station that offers convenient access to the region. The Local Arrangements Committee has planned some additional activities and prepared a restaurant guide for your enjoyment.

Welcome and enjoy the meeting! We are pleased that you will join us at the 2016 Library Assessment Conference.

About the Conference

The Association of Research Libraries and the University of Washington Libraries held the 2016 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment in Arlington, Virginia October 31–November 2. The conference goal is to build and further a vibrant library assessment community by bringing together interested practitioners and researchers who have responsibility or interest in the broad field of library assessment. The conference provides a mix of invited speakers, contributed papers and posters, and workshops that stimulate discussion and provide workable ideas for effective, practical and sustainable library assessment. This biennial conference builds on the success of the first five conferences held in Charlottesville (2006, 2012), Seattle (2008, 2014), and Baltimore (2010).

Pre-conference and post-conference workshops were held on Sunday, October 30, 1:00–4:30 p.m., and Thursday, November 3, 9:00 a.m.–12:30 p.m.

The conference provides a full range of presentations—invited speakers, papers, and posters that cover all aspects of library assessment.

Schedule

Sunday, October 30

Registration Pickup
Workshops

Getting the Message Out: Creating a Multi-Directional Approach to Communicating Assessment
Leaders: Donna Tolson (University of Virginia) and Vivian Lewis (McMaster University)

Introductory Data Visualization with Tableau
Leaders: Rachel Lewellen (University of Massachusetts Amherst), Jeremy Buhler (University of British Columbia), and Sarah Murphy (The Ohio State University)

Outcome(s) Assessment
Leader: Martha Kyrillidou (Quality Metrics, LLC)

New Attendee Orientation

Monday, October 31

Registration Pickup
Poster Set-Up and Storage
Welcome
Plenary Session I

Keynote I: Molly Broad, American Council on Education, Higher Education at a Crossroads
Keynote II: Lisa Hinchliffe, University of Illinois at Urbana-Champaign, Sensemaking for Decisionmaking

Break
Concurrent Session I
Session 1/Panel: Keynote Reaction Panel

Margie Jantti, University of Wollongong
Vivian Lewis, McMaster University
Elliott Shore, Association of Research Libraries
Scott Walter, DePaul University

Session 2/Papers: Digital Libraries

Measuring the Impact of Digitizing 24,000 Print Theses and Dissertations at UMass Amherst
Jessica Adamick, University of Massachusetts Amherst

Assessing the Digital Humanities Working Group Projects at the University of Florida
Laura Spears, University of Florida
Laurie Taylor, University of Florida

Research as Design—Design as Research: Applying Design Thinking to Data Management Needs Assessment
Cinthya Ippoliti, Oklahoma State University

Session 3/Short Papers: Ithaka

Lessons from the 2015 UCSC Instance of the Ithaka S+R Student Survey
Greg Careaga, University of California, Santa Cruz

Implementing the Ithaka Faculty Survey: Engaging Staff and Visualizing Findings
Joyce Chapman, Duke University
Emily Daly, Duke University

Investigating the Needs of Religious Studies Scholars: A Multi-Institutional Collaborative Approach
Danielle Cooper, Ithaka S+R

Library as Research Site: The Local Value of Participating in a National Research Project
Jenifer Gundry, Princeton Theological Seminary
Virginia Dearborn, Princeton Theological Seminary

Visualizing Local Data: The Ithaka S+R Survey at UNLV
Starr Hoffman, University of Nevada-Las Vegas
Ashley Hernandez-Hall, University of Nevada-Las Vegas

Survey Administration Best Practices: Lessons Learned from the 2015 Ithaka S+R Faculty Survey
Christine Wolff, Ithaka S+R

What Do Faculty Think? National & Local Perspectives from the Ithaka S+R Survey
Christine Wolff, Ithaka S+R

Session 4/Short Papers: Space 1

Reading Library Spaces: Using Mobile Assessment to Complete Your Library’s Story
Tobi Hines, Cornell University
Camille Andrews, Cornell University
Sara Wright, Cornell University

Evidence-Based Decision Making Using New Library Data
Heather Scalf, University of Texas Arlington

Driving the BUS: A Multimodal Building Use Study and Needs Assessment
Mandy Shannon, Wright State University

Mixing Measures: How We Used Quantitative and Qualitative Techniques to Assess Teaching and Learning in a New High-Tech Classroom
Laura Taylor, Northern Arizona University
Suzanne Pieper, Northern Arizona University

Don’t Dismiss Directional: Analyzing Reference Desk Interactions to Develop an Evidence-Based Content Strategy for a Digital Wayfinding System
Christine Tobias, Michigan State University

Shh Stats: Mining the Library’s Chat Transcripts to Identify Patterns in Noise Complaints
Jason Vance, Middle Tennessee State University

After the Ribbon Cutting: Creating and Executing an Efficient Assessment Plan for a Large-Scale Learning Space Project
Krystal Wyatt-Baxter, University of Texas at Austin
Michele Ostrow, University of Texas at Austin

Using Non-Library Student Collaboration to Inform the Design of a Library Family Room
Holt Zaugg, Brigham Young University
Jeff Belliston, Brigham Young University

Boxed Lunch

Sponsor Presentations: SirsiDynix

Concurrent Session II
Session 5/Short Papers: Learning 1

Building CORA, the Community of Online Research Assignments
Susan Archambault, Loyola Marymount University
Lindsey McLean, Loyola Marymount University

Is It Working? Assessing the Effectiveness of Community College Information Literacy Instruction: Creating Developmentally Appropriate Outcomes and Improving Instruction Using the “Framework” as a Guide
Heather Gillanders, Tacoma Community College

Adventures in Framework Assessment
Anne Grant, Clemson University
Camille Cooper, Clemson University

Implementing ACRL’s Assessment in Action Program at UNCG Libraries to Meet the Information Literacy Needs of Incoming Transfer Students
Karen Grigg, University of North Carolina at Greensboro
Lea Leininger, University of North Carolina at Greensboro
Jenny Dale, University of North Carolina at Greensboro

Score! Using Competitive Assessment Approaches to Chart Growth in Critical Thinking and Information Literacy with Incoming Freshman Athletes
Colleen Mullally, Pepperdine University
John Watson, Pepperdine University

Dream of a Common Language: Developing a Shared Understanding of Information Literacy Concepts
Deborah A. Murphy, University of California, Santa Cruz

Student Instructional Histories: An Approach to Assessing the Reach of an Information Literacy Program
Erica Schattle and Josh Quan, Tufts University
Megan Bresnahan, University of New Hampshire

Understanding Research: Assessing Library Impact on Academic Performance through an Online Courseware Pilot
Ashley Shealy, Middle Tennessee State University
Karen Dearing, Middle Tennessee State University

Academic Libraries’ Impact on Community College Student Success
Katy Mathuews, Ohio University
Brad Pulcini, Central Ohio Technical College

Session 6/Short Papers: Collections/Digital

Do We Approve? New Models for Assessing Approval Plans
Julie Linden, Yale University
Sarah Tudesco, Yale University
Daniel Dollar, Yale University

Mind the Gap: Using Patron Actions to Identify Holes in a Library’s Collection
Qiana Johnson, Northwestern University

Developing a Sustainable Collection Assessment Strategy
Michelle Leonard, University of Florida
Steven Carrico, University of Florida

Applying the Principles of Total Library Assessment to Inform Sustainable Collection Development
Michael Luther, Kennesaw State University
Ana Guimaraes, Kennesaw State University

Just in Case or Just in Time? Time to Assess Area Studies Print Collections in Research Libraries
Roxanne Peck, University of California, Los Angeles
Osman Celik, University of California, Los Angeles
David Hirsch, University of California, Los Angeles

Continuous Usability Testing: The Importance of Being Iterative When it Comes to Assessment and Development of the Library’s Digital Services
Anneli Friberg, Linköping University

Community Efforts to Develop Best Practices in Digital Library Assessment
Joyce Chapman, Duke University

Session 7/Papers: Organizational Issues 1

Measuring Impact of Liaison-Faculty Relationships
Lisa Horowitz, Massachusetts Institute of Technology
Courtney Crummett, Massachusetts Institute of Technology
Tracy Gabridge, Massachusetts Institute of Technology

Calculating the REACH of Engaged Librarians: A Lesson in Poka-Yoke Error Proofing
Sarah Murphy, The Ohio State University

ARL’s Leadership and Career Development Program: An Incubator and Catalyst for Leadership Development
Mark A. Puente, Association of Research Libraries
Carlette Washington-Hoagland, University of Iowa

Using Appreciative Inquiry Methods to Build a Culture of Assessment and Library Instruction Program from the Bottom Up: Uncovering Librarian Values, Assumptions, Beliefs, and Best Practives
Donna Harp Ziegenfuss, University of Utah

Session 8/Papers: Methods 1

Relationships between LibQUAL+® Outcomes and Service Quality Scores
Colleen Cook, McGill University
Martha Kyrillidou, Quality Metrics, LLC
Bruce Thompson, Texas A&M University

The Illusory Holy Grail: Comprehensive Mixed-Methodology Assessment is No Better Than Using a Single Method; A Case Study on the 21st-Century Science Library
Frankie Wilson, University of Oxford

Collaborative Libraries Assessment Across a Multi-Campus College
Tanner Wray, Montgomery College
Nancy Fried Foster, Ithaka S+R
Cynthia Pfanstiehl, Montgomery College

Event Evaluation: Developing a Rubric for Assessing the Value of Library Programming
Maurini Strub, University of Louisville
Melissa Laning, University of Louisville

Affinity Meetings

CIC
LLAMA Assessment Section
QQML

Poster Session 1
Conference Reception

Tuesday, November 1

Announcements
Registration Pickup
Poster Set-Up and Storage
Plenary Session 2

Keynote III: Brian Nosek, University of Virginia, Promoting an Open Research Culture

Break
Concurrent Session III
Session 9/Panel: Keynote Reaction Panel
Session 10/Short Papers: Organizational Issues 2

Assessing Your New Library Position: A Story about Creativity, Collaboration, and Collegiality
Amanda Albert, Saint Louis University

How Well Do We Collaborate? Using Social Network Analysis (SNA) to Evaluate Engagement in Assessment Program
Nisa Bakkalbasi, Columbia University in the City of New York

Acknowledging the Political, Economic, and Values-Based Motivators of Assessment Work: An Analysis of Publications on Academic Library Assessment
Lise Doucette, Western University

Assessment as User Engagement: Using User Testing and Assessment to Build Investment in the Library’s Intranet
Elizabeth Edwards, University of Chicago

Using Peers to Shed Light on Service Hours for Librarians
Hector Escobar, University of Dayton
Heidi Gauder, University of Dayton

Active Learning with Assessment
Katharine Hall, Concordia University
Meredith Giffin, Concordia University

Assessment Planning in the Time of Change
Charissa Jefferson, California State University, Northridge
Laurie Borchard, California State University, Northridge

Session 11/Papers: Learning 2

Making It Work: Developing a Student-Centered Assessment Model for a Large-Scale Information Literacy Program
Rachel Gammons, University of Maryland
Lindsay Inge, University of Maryland

Multi-Method Assessment to Improve Library Instruction
Zsuzsa Koltay, Cornell University
Kornelia Tancheva, Cornell University

Using Images to Understand Students’ Approaches to the Research Process
Ann Medaille, University of Nevada, Reno
Molly Beisler, University of Nevada, Reno

Session 12/Papers: Value

A Toolkit for Efficient Reporting on the Library’s Value to Disparate Stakeholders
Sarah Pickle, Claremont Colleges

Take Back the Data: The 21st-Century Library
Kirsten Kinsley, Florida State University
Lisa Horowitz, Massachusetts Institute of Technology

Lean Libraries Optimize Outcomes!
Annie Norman, Delaware Division of Libraries

Boxed Lunch

Sponsor Presentations: Project SAILS

Concurrent Session IV
Session 13/Short Papers: Methods 2

Academic Library Services and Undergraduate Academic Success: Trends in Research Literature (Handout)
Ashlynn Kogut, Texas A&M University

Assessing User Engagement with Library Exhibits Using Eye Tracking
Kris Markman, Harvard University

Why Seek Expertise in an Age of DIY? One Library’s Qualitative Approach to Understand When and Why Students Seek Reference Assistance
Marc Vinyard, Pepperdine University
Colleen Mullally, Pepperdine University
Jaimie-Beth Colvin, Pepperdine University

There’s Method in the Madness: Understanding the Benefits and the Usage of Usability Methodologies in a Website Life Cycle
Rachael Winterling, University of North Carolina at Charlotte

Assessment by Design: A Design Thinking Project at the University of Washington Libraries (Handout)
Jackie Belanger, University of Washington
Linda Garcia, University of Washington
John Danneker, University of Washington
Amelia Klaus, University of Washington
Christine Tawatao, University of Washington
Stephen Weber, University of Washington
Linda Whang, University of Washington

Using Informal Learning Spaces and Non-Traditional Methods to Assess Student Success
Anna Sandelli, University of Tennessee, Knoxville
Sojourna Cunningham, University of Richmond

Building on Success: Increasing the Impact of an In-House User Satisfaction Survey
Emily Daly, Duke University

So Everyday: Interviews with Academic Researchers to Understand Their Day-to-Day
Erin Eldermire, Cornell University
Neely Tang, Cornell University

Session 14/Papers: Organizational Issues 3

Measuring the Effectiveness of a Research Continuing Education Opportunity for Librarians: Institute for Research Design in Librarianship (IRDL), 2014–2016
Kristine Brancolini, Loyola Marymount University
Marie R. Kennedy, Loyola Marymount University

Proficiencies for Assessment Librarians and Coordinators: Defining a Profession
Mark Emmons, University of New Mexico
Lisa Horowitz, Massachusetts Institute of Technology
Carol Mollman, Washington University in St. Louis
Megan Oakleaf, Syracuse University
Terry Taylor, DePaul University
Alice Daugherty, Louisiana State University
Zoltán Szentkiráli, Southern Methodist University

Creating Sustainable Assessment Practice through Collaborative Leadership: Informing and Being Informed by Higher Education Leaders
Lisa Hinchliffe, University of Illinois at Urbana-Champaign
Kara Malenfant, Association of College and Research Libraries
Karen Brown, Dominican University

Session 15/Papers: Space 2

A Day in the Life: Practical Strategies for Understanding Student Space-Use Practices
Andrew Asher, Indiana University
Juliann Couture, University of Colorado, Boulder
Maura Smale, City University of New York, City Tech
Jean Amaral, Borough of Manhattan Community College, CUNY
Barbara Fister, Gustavus Adolphus College
Donna Lanclos, University of North Carolina, Charlotte
Sara Lowe, Indiana University-Purdue University Indianapolis
Mariana Regalado, Brooklyn College, CUNY

Lead Users: A Strategy for Predictive, Context-Sensitive Service and Space Design
Ameet Doshi, Georgia Institute of Technology
Elliot Felix, brightspot strategy

From Data to Development: Using Qualitative Data to Create New Ideas and Solutions
Ingela Wahlgren, Lund University
Åsa Forsberg, Lund University

Space: Describing and Assessing Library and Other Learning Spaces
Bob Fox, University of Louisville
Steve Hiller, University of Washington
Martha Kyrillidou, Quality Metrics, LLC
Joan Lippincott, CNI

Poster Session 2
Leaders & Luminaries Drinks/Nibbles

Wednesday, November 2

Registration Pickup
Concurrent Session V
Session 16/Papers: Special Libraries

Measurement and Metrics for US Presidential Libraries and Museums
Wanda Dole, Abraham Lincoln Presidential Library and Museum
Jack Robertson, Thomas Jefferson Foundation

Assessing the Use of Special Collections: Case Studies from Harvard’s Houghton Library
Emilie Hardman, Harvard University

Special Collections Assessment Efforts at ARL
Jackie Dooley, OCLC
Martha Kyrillidou, Quality Metrics, LLC

Session 17/Papers: Analytics/Value

Graduate in Four Years? Yes, the Library Can Help With That
Jan Fransen, University of Minnesota
Kristen Mastel, University of Minnesota
Shane Nackerud, University of Minnesota
Kate Peterson, University of Minnesota
Krista Soria, University of Minnesota

Academic Libraries and Student Retention: The Implication for Higher Education
Mary O’Kelly, Grand Valley State University

What Do We Want to Know: Completing an Action-Oriented Research Agenda
Lynn Connaway, OCLC
Alan Carbery, Champlain College
Debbie Malone, DeSales University

Session 18/Short Papers: Organizational Issues 4

Using a Social Network Analysis to Inform Library Communication Patterns
Holt Zaugg, Brigham Young University

So You Developed the Framework for Liaison Work: What’s Next?
Yelena Luckert, University of Maryland

Reskilling for the Digital Humanities: Assessing Outcomes of the “Developing Librarian” Program
John Tofanelli, Columbia University in the City of New York
Nisa Bakkalbasi, Columbia University in the City of New York
Barbara Rockenbach, Columbia University in the City of New York

A Comparison Study of the Perceptions, Expectations, and Behaviors of Library Employers on Job Negotiations as Hiring Employers and as Job Seekers
Leo Lo, University of Alabama
Jason Reed, Kansas State University

Building Library-Wide Engagement in Assessment
Beth Martin, University of North Carolina at Charlotte
Anne Cooper Moore, University of North Carolina at Charlotte
Rachael Winterling, University of North Carolina at Charlotte

Writing the Library’s Story, Three Outcomes at a Time
Luke Vilelle, Hollins University

Session 19/Papers: Services 1

Supporting Parents in Early Literacy through Libraries (SPELL): An Assessment of a Multi-Site Public Library Project
Linda Hofschire, Colorado State Library

Delighting Our Customers: Building Services Collaboratively with Learners at a Distance
Sam Dick, The Open University
Selena Killick, The Open University

Evaluating from Arm’s Length: Assessing Services Provided by a Library Consortium
Sabina Pagotto, Scholars Portal, Ontario Council of University Libraries
Kathryn Barrett, Scholars Portal, Ontario Council of University Libraries
Katya Pereyaslavska, Scholars Portal, Ontario Council of University Libraries

Break
Concurrent Session VI
Session 20/Short Papers: Data

What Do We Collect and Why? Using a Self-Study to Improve Data Collection Practices
Summer Durrant, University of Mary Washington
Suzanne Chase, University of Mary Washington

Using a Tool to Build a Culture of Assessment: The Data Framework
Starr Hoffman, University of Nevada-Las Vegas
Ashley Hernandez-Hall, University of Nevada-Las Vegas

All Your Data Displayed in One Place: Preliminary Research and Planning for a Library Assessment Dashboard and Toolkit
Frankie Wilson, University of Oxford
William Garrity, University of California, Davis
Megan Hurst, Athenaeum21
Wolfram Horstmann, Göttingen State and University Library
Christine Madsen, Athenaeum21
Mackenzie Smith, University of California, Davis

Getting Vizzy with It: Data Visualization in Support of Assessment, Planning, and Communication
Ebony Magnus, SAIT Polytechnic

Do We Collect That Information and If So, How Can I Access It? Designing a Statistics Depository
Michael Perry, Northwestern University Library
Gina Petersen, Northwestern University Library

The Power of Performance: Outcome Measurement in Modern Times
Denise Davis, Sacramento Public Library
Emily Plagman, Public Library Association

Showcasing Faculty Research with Elements and Tableau
Gabrielle Wiersma, University of Colorado, Boulder
Matt Ramey, University of Colorado, Boulder

Session 21/Papers: Learning 3

Assessing International Students in the Library Instruction Classroom
Susan Avery, University of Illinois at Urbana-Champaign
Kirsten Feist, University of Illinois at Urbana-Champaign

Developing a Practical Framework for Information Literacy Program Evaluation
Paul Bracke, Gonzaga University
Clarence Maybee, Purdue University
Sharon Weiner, Purdue University

Assessing Student Learning: A Rubric-Based “E-Portfolio” Approach to Longitudinal Assessment of Information Literacy
Alan Carbery, Champlain College

Session 22/Short Papers: Services 2

Usability Study of Database Accessibility for Students Who Use Screen Readers
Nicole Campbell, Washington State University Vancouver
Sue Phelps, Washington State University Vancouver

Beyond Data Management: Designing User-Driven Data Services at UCSF Library
Ariel Deardorff, University of California San Francisco
Jim Munson, University of California San Francisco

OBILLSK: Using Predictive Analytics to Anticipate Interlibrary Loans
Ryan Litsey, Texas Tech University
Scott Luker, Texas Tech University
Weston Mauldin, Texas Tech University
Kenny Ketner, Texas Tech University

Evaluating Reference Consults in the Academic Library
Alison J. Moore, Simon Fraser University
Lorie A. Kloda, Concordia University

Tracking for Outreach: Using Data for Cross-Unit Purposes
Heidi Gauder, University of Dayton
Hector Escobar, University of Dayton

Session 23/Short Papers: Space 3

A Factor Analysis Approach to Persona Development Using Survey Data
Hae Min Kim, Drexel University
John Wiggins, Drexel University

Assessing to Transform an Aging Learning Commons: Leveraging Multiple Methods to Create a Holistic Picture of Student Needs
Jessica Adamick, University of Massachusetts Amherst
Sarah Hutton, University of Massachusetts Amherst

Consulting Detectives: How One Library Deduced the Effectiveness of Its Consultation Area & Services
Camille Andrews, Cornell University
Tobi Hines, Cornell University

It’s All About the Learning: What Students Say About Their Learning in Informal Learning Spaces in the Library
Susan Beatty, University of Calgary

Public Workstation Use: Visualizing Occupancy Rates
Jeremy Buhler, University of British Columbia

Library Snapshot Day, or the 5 Ws—Who, What, When, Where, and Why Are Students Using Academic Library Space: A Method for Library User Experience Assessment
Gricel Dominguez, Florida International University
Genevieve Diamond, Florida International University
Enrique Caboverde, Florida International University
Denisse Solis, Florida International University

Advancing Campus Priorities Through Informed Space Reallocations
Bob Fox, University of Louisville
Bruce Keisling, University of Louisville

Boxed Lunch
Plenary Session 3

Library Assessment Career Achievement Awards—Neal Kaske, Stephen Town
Celebrating the 10th Anniversary of the Library Assessment Conference

Conference Adjourns
ARL Members Assessment Meeting
Leaders & Luminaries Drinks/Nibbles

Thursday, November 3

Workshops

Learning Analytics, Academic Libraries, and Institutional Context: Getting Started, Gaining Traction, Going Forward
Leader: Megan Oakleaf (iSchool, Syracuse University)

Library Spaces: Approaches to Needs Assessment and Post-Occupancy Assessment
Leaders: Kim Duckett (Duke University) and Joan Lippincott (CNI)

How to Use Altmetrics Data from the Social Web to Evaluate Collections, Boost Institutional Repositories, and Support Researchers at Your Institution
Leaders: Rachel Borchardt (American University) and Stacy Konkiel (Altmetric)

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